What Do Support Coordination Providers Do?

 

A support coordination provider plays a crucial role in helping NDIS participants understand, implement, and maximise their plans. The National Disability Insurance Agency (NDIA) funds support coordination to help participants build the skills they need to manage their supports independently over time.

Here’s how support coordination providers help:

Understanding Your NDIS Plan: Your support coordinator breaks down your plan into simple terms, explaining budgets, goals, and categories so you can use your funding effectively.

Connecting with Services: They link you with the right NDIS-registered providers — such as occupational therapists, psychologists, and disability support workers — based on your needs and preferences.

Building Capacity: The ultimate goal is independence. A skilled support coordinator helps you learn how to manage services, handle budgeting, and make confident decisions about your care.

Crisis Management: If challenges arise — for instance, service breakdowns or sudden changes in health — your support coordination provider helps you find practical solutions quickly.

Review Preparation: They assist you in preparing for plan reviews, ensuring your achievements and goals are clearly presented to justify future supports.

At Wafii Mental Health Services, our team offers all three levels of support coordination — Support Connection, Coordination of Supports, and Specialist Support Coordination — to ensure every participant receives guidance that fits their situation.