What is support coordination ?

 

Support coordination includes: Getting people involved in their NDIS journey and helping them along the way

Support coordinators often help people understand how to make choices and take charge of their lives. To help put an NDIS plan into action, you might have to make a lot of decisions, some big and some small. For example, you might have to decide which providers will provide which supports, which informal or mainstream supports can be used, and what people should look for in a provider.

Building up the skills of the participants

Support Coordination is meant to help people build their own skills. It's usually only paid for during the first couple of years of an NDIS plan or during a major life change (like moving into supported housing), and then these hours are taken away or cut down a lot in future plans.

This is a change from traditional case management, and it means that building people's skills is an important part of the help.

Putting people in touch with formal and informal help

Support Coordination is help to improve a participant's ability to connect with informal, mainstream, and funded supports. It's important to not only focus on paid supports, but also on these informal, community-based, mainstream supports. This can include ways to meet their needs besides the NDIS, such as Medicare, Centrelink, and the education system.

Under the NDIS, there are three kinds of support coordination.

Support connection

This is where you go if you need help setting up your supports.

Coordination of supports

 

This is for people who may be having trouble to use the phone or internet.

Specialist support coordination

This kind of support coordination is for people who need a lot of help.